> ## Documentation Index > Fetch the complete documentation index at: https://domoinc-openapi-sync-dataflows.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # FreshService Connector ## Intro FreshService is an IT service desk management system. To learn more about the FreshService API, visit their page ([http://api.freshservice.com/](http://api.freshservice.com/ "http://api.freshservice.com/") ). You connect to your FreshService account in the Data Center. This topic discusses the fields and menus that are specific to the FreshService connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in [Adding a DataSet Using a Data Connector](https://domo-support.domo.com/s/article/360042926274?language=en_US "Adding a DataSet Using a Data Connector"). ## Prerequisites To connect to your FreshService account and create a DataSet, you must have the following: * Domain * Your FreshService account Username * Your FreshService account Password ## Connecting to Your FreshService Account This section enumerates the options in the **Credentials** and **Details** panes in the FreshService Connector page. The components of the other panes in this page, **Scheduling** and **Name & Describe Your DataSet**, are universal across most connector types and are discussed in greater length in [Adding a DataSet Using a Data Connector](https://domo-support.domo.com/s/article/360042926274?language=en_US "Adding a DataSet Using a Data Connector"). ## Credentials Pane This pane contains fields for entering credentials to connect to your FreshService account. The following table describes what is needed for each field:

Field	Description
Domain	The subdomain your account is hosted on. For example, if you log into domo.freshservice.com , you would just enter "domo" in this field. You MUST have SSL enabled on your domain.
Username	The username used to log in to your Fresh Service account
Password	The password used to log in to your Fresh Service account

Once you have entered valid FreshService credentials, you can use the same account any time you go to create a new FreshService DataSet. You can manage connector accounts in the **Accounts** tab in the Data Center. For more information about this tab, see [Managing User Accounts for Connectors](https://domo-support.domo.com/s/article/360042926054?language=en_US "Managing User Accounts for Connectors"). ## Details Pane This pane contains a single menu from which you select a FreshService report.

Description

Report

Select the FreshService report you want to run. The following reports are available:

S. No	Report Name	Description
1	Agents	Returns a list of active agents.
2	Assets	Returns all the assets in your list.
3	Changes	Returns a list of the changes in your service desk. This report requires the 'Garden' level Fresh Service pricing plan or higher.
4	Departments	Returns all the departments in your list.
5	Problems	Returns all of the problems in your service desk. This report requires the 'Garden' level Fresh Service pricing plan or higher.
6	Releases	Returns all of the releases in your service desk. This report requires the 'Garden' level Fresh Service pricing plan or higher.
7	Tasks	Returns all of the tasks for the authenticated user.
8	Tickets	Returns all of the tickets in your service desk.

## Other Panes For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see [Adding a DataSet Using a Data Connector](https://domo-support.domo.com/s/article/360042926274?language=en_US "Adding a DataSet Using a Data Connector"). ## FAQs DataSets should be updated once per day only, due to FreshService's API call limits. FreshService allows 1000 API calls per day.